Frequently Asked Questions

Everything you need to know about shopping with Bunaai

What is the standard shipping timeframe?

We typically process orders within 2-3 business days. Domestic shipping takes 5-7 business days, while international shipping can take up to 15 business days depending on your location.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking link and a unique AWB number to monitor your package in real-time.

What is your return and exchange policy?

We offer a 7-day return policy for unused items with original tags. Please visit our Returns Portal to initiate a request for an exchange or a store credit refund.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes within India.

How do I ensure I pick the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as fits may vary between different styles and fabrics.

Do you offer international shipping?

Yes, Bunaai ships to over 200 countries worldwide. Shipping costs and customs duties are calculated at checkout based on the destination country.